RETURNS & REFUND POLICY
For unused and packaged items, please contact us before 30 days from the day of purchase. If 30 days have gone by since your purchase, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if applicable).
All charges for shipping a return or an exchange back to Stars-N-Stripes Co. will be at the expense of the returner (unless directed otherwise by Stars-N-Stripes Co. staff). In some cases, a 10% item restocking fee may apply to the return. Please contact us before proceeding with a return or an exchange. The return/exchange address is as followed:
541 W. Tuscarawas Ave.
Ste. 101 Barberton, OH.
Several types of goods are exempt from being returned. Perishable goods such as food, books or magazines cannot be returned. We also do not accept returns on products that are for sanitary needs, underwear, gas mask filters, pre-owned boots or hazardous materials, such as flammable liquids, gases or pepper spray.
Additional non-returnable items:
Downloadable software products
Health and personal care items
Please contact us at firstname.lastname@example.org before proceeding with shipping your return.
To complete your return in-store, we require a receipt or a proof of purchase.
Please do not send your purchase back to the original manufacturer or send an item to us without notifying us first.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, damaged or missing parts (for reasons not due to our error) is not returnable.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a full credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable):
Only regular priced items may be refunded, on-sale items and discounted items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged upon receiving. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 541 W Tuscarawas Ave Ste 101 Barberton, Ohio US 44203.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you at a later date, we will send a refund to the gift giver and he/she will be notified about your return.
Please contact us at Stars-N-Stripes Co. before returning an item.
To return a product, mail your product to: 541 W Tuscarawas Ave Ste 101 Barberton, Ohio US 44203
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. It's impossible to guarantee a safe arrival of your return without tracking information.
Stars-N-Stripes is not responsible for missing packages that are delivered and marked as arrived by USPS, stolen packages, or packages sent to an incorrect address that was provided in the original order.
Stars-N-Stripes Co. ships exclusively with USPS First Class or Priority unless a package exceeds a particular weight. Shipping costs vary depending on order weight and delivery distance. This cost will be automatically calculated before a purchase is finalized. Tracking information will be sent within 1 business day after your package is shipped.
Processing may take 1 to 10 business days. This varies depending on if the order is a custom order, drop-shipping order, or if the order is placed during our busier season (October to December). Contact us at email@example.com if you have any questions concerning processing time. In-stock items will ship usually ship within 1-3 business days. You will be immediately notified if an item is on back-order.
APOs and FPOs: In-stock items will normally be delivered within 10-15 business days via United States Postal Service after processing.
Please contact us concerning express shipping options at firstname.lastname@example.org or 330-745-5580 during our business hours.
Aside from APOs and FPOs,Stars-N-Stripes Co. no longer ships internationally.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or mailing us at:
541 W Tuscarawas Ave Ste 101 Barberton, Ohio US 44203
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies, in respect, to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
[Re: Privacy Compliance Officer]
541 W Tuscarawas Ave Ste 101 Barberton, Ohio US 44203